Returns And Refund Policy
1. Return Policy
We want you to be happy with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of delivery.
Returned items must meet the eligibility requirements below. Items that do not meet these requirements may not be accepted for return or refund.
Please contact us before sending a return so that we can provide the appropriate return instructions.
2. Eligibility
To be eligible for a return, items must:
Be returned within 30 days of delivery.
Be unworn and unused.
Be in their original condition.
Be clean and free from stains, odors, damage, or signs of wear.
Include the original tags and packaging, where applicable.
Be purchased directly from TTA Clothing.
Items that do not meet these conditions may be refused or returned to the customer.
Final-sale items are not eligible for return or exchange unless required by applicable law.
3. Return Process
To request a return, please contact us at sales@ttaclothing.com with your order number and the item(s) you would like to return.
We will provide you with the return instructions.
Customers are responsible for securely packaging returned items and for the cost of return shipping unless the item received was incorrect, defective, or damaged.
Please keep your return shipment tracking information until your return has been received and processed.
Please allow approximately 10–15 business days for a return shipment to arrive at our returns facility. Delivery times may vary depending on the carrier and destination.
Once your return arrives, we will inspect the item to confirm that it meets our return requirements.
4. Refunds
Once your returned item has been received and inspected, we will process your refund to the original payment method.
Please allow up to 3 business days for us to process your return after it arrives at our facility.
Your financial institution or payment provider may require additional time for the refund to appear on your account.
Original shipping charges are non-refundable, except where required by applicable law or where the return is due to an error on our part or a defective/damaged item.
If a returned item does not meet our return requirements, the refund may be refused.
5. Exchanges
If you need a different size, color, or product, please contact us at sales@ttaclothing.com before sending your item back.
Depending on availability, we may be able to arrange an exchange.
If the requested replacement item is unavailable, we may instead process an eligible refund in accordance with this policy.
Customers are responsible for return shipping costs for exchanges unless the original item was incorrect, defective, or damaged.
6. Final Sale Items
Items identified as Final Sale, Clearance, or otherwise specifically marked as non-returnable at the time of purchase are not eligible for return or exchange, except where required by applicable law.
Before completing your purchase, please review the product description and any applicable sale or final-sale terms.
If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible so that we can review the issue and determine the appropriate solution.
7. Contact Us
If you have questions about a return, refund, or exchange, please contact us before sending your item back.
Today Tomorrow Apparel Inc.
8440 St Laurent Blvd, Suite 206
Montreal, QC H2P 2M5
Canada
Email: sales@ttaclothing.com
Phone: (514) 600-6720